Case Study 1 Patterson Donnelly Opsis Solicitor Case Manager Client View/Download this Case Study in PDF format

Patterson Donnelly, a long-standing client of Opsis, has grown to become one of Ulster's leading legal firms with thriving branch practices in Belfast, Bangor and Newtownards. The practice specialises in Personal Injury Claims, Conveyancing, Matrimonial, Commercial and Wills. Below, Colin Patterson, Senior Partner of Patterson Donnelly discusses the merits of the Opsis Solicitor Case Manager System and the difference it has made to the practice:

Why did you consider a Case Management System?

We were looking to improve the efficiency of the business and we wanted to get trained in how to use the Case Management software, purely and simply because it mechanises the practice.
We had an interview with Opsis and they seemed to have the package we were looking for.

What is the level of support like from Opsis?

The level of support from Opsis is very good. There's always someone at the end of the phone, which is important. We have access to the people who are involved in the technical side, as well as the training side. We've always felt that if we have had a problem, we have had someone who provides information and help in a straight-forward manner, to make sure we could get any problem solved as soon as possible.

Was there a high level of training given?

Opsis really did spend a lot of time in training. I think that was integral to the success of the change from simple word processing into the Case Management system. If the level of training had not been the standard that it was, I think we would have had a lot of resistance to the change over.

Has Solicitor Case Manager helped to get Corporate business?

Opsis gave us the ability to present to our Corporate Clients and to show that we have a process in place whereby their work is going to be dealt with in a certain format and we can show them that their work is going to receive the quality of work it requires. Opsis Solicitor is the framework within which all the staff and all the solicitors can work to make sure that these standards are being met.

Could you and your business live without Opsis?

No, I don't think we could do without Opsis. We're familiar with it and have become comfortable with it. Processes have been put in place to ensure that Opsis is now the driving force and as each new staff member joins us, once they're trained in Opsis then they are conforming to our practice standards.

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For further information on Solicitor Case Manager contact:

Opsis Practice Management Solutions
Studio A, 89 Holywood Road,
Belfast
BT4 3BD
T: 02890 653006
F: 02890 653005

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