Case Study 3 Stephen MacKenzie & Co. Millennium Accounts / Solicitor Case Manager

Sheila Brock, a legal executive in Stephen MacKenzie & Co, Dublin, gives her views on the OPSIS systems which were installed in August 1999. There are 12 users of the software in the practice.

What was the main reason for looking at a Case Management/Accounts/Time Recording system?

To be able to see at a glance the status of a case.

Did you look at other systems? If so, why did you choose OPSIS?

No, OPSIS was impressive when first looked at, we had no need to look further.

How was the initial transition to the system?

It took 2 years before everything settled down.

How did the staff adapt to the changeover?

Once everything was set up, staff adapted very well.

Was the time frame for the implementation of the system sufficient?

Yes

How did you find the training from OPSIS?

The initial trainer was excellent.

What are the main advantages of the system in comparison to before having it installed?

You can tell immediately where a case is at, all details regarding the particular claim can be accessed immediately, no having to go through a very large file.

In what ways has it made a difference to the practice?

Much more efficient, less time spent having to go through files.

What have been the main cost savings?

Time

Have you noticed an increase in productivity, if so in what way?

Yes, paper file need not always be to hand.

Are you satisfied with the level of ongoing support from OPSIS? How could we improve on this service?

Presently, yes.

Would you recommend OPSIS, why?

Yes, very good system if correctly managed.

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