Dillons Solicitors, Dundrum Millennium Accounts / Solicitor Case Manager

Jane O'Brien, the Office Manager in Dillons, based in Dundrum, below gives her opinion on OPSIS. The Practice presently uses Solicitor Case Manager and is in the process of converting their current legal accounts system to Millennium. The system has been installed for approximately four years and currently has 12 users.

What was the main reason for looking at a Case Management/Accounts system?

To manage the documents in the office in a more efficient manner, thereby increasing productivity. It also allows each fee earner to see the flow of a file at a glance.

Did you look at other systems? If so, why did you choose OPSIS?

We did look at other systems but through positive feedback from other solicitors, we decided on OPSIS.

How was the initial transition to the system?

The initial transition ran very smoothly. Any problems were more or less solved; most of our problems seemed to be down to the computer network and not OPSIS. There was a lot of work involved in getting the system up as in setting up precedents etc but once this groundwork was done everything was fine

How did the staff adapt to the changeover?

People were initially slow to take up the system and could not see the benefits. However, it did not take long for the benefits to be realised and now I don't think anyone would go back to the old way. The support from OPSIS was very helpful nothing was a problem. Also the staff we had really pulled out all the stops to get things such as precedents up and running.

Was the time frame for the implementation of the system sufficient?

I think we under estimated the amount of time required to customise the precedents to suit our practice style.

How did you find the training from OPSIS?

The training is good, but I think we should have done more training off site, as the distractions of work did not help with concentration.

What are the main advantages of the system in comparison to before having it installed?

The client matter can be viewed at a glance and all users can look at a particular matter and see immediately what has happened. Finding things is easier and sometimes not requiring the file at all.

In what ways has it made a difference to the practice?

More streamlined when it comes to producing the work. The more information input the more information is available at the touch of a button.

What have been the main cost savings?

In terms of time saving it has definitely helped, as the staff are able to produce more and do other things besides typing.

Have you noticed an increase in productivity, if so in what way?

Yes we are able to get more work done and out the door more quickly and it frees up staff for other duties like follow up calls etc.

Are you satisfied with the level of ongoing support from OPSIS? How could we improve on this service?

The support is great. No question or query is a problem and the support team are lovely to deal with. My initial problem was the speed of return support calls but this seems to have greatly improved recently.

Would you recommend OPSIS, why?

I would have no problem recommending Opsis to anyone as we have experienced all the benefits and the practice has grown stronger in the past few years. Without the system in place we would not have been able to manage our documents, in the well thought-out way that the system does.

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Three Rock Road
Sandyford Industrial Estate
Dublin 18
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