Helpdesk and Support Contact Information for OPSIS Practice Management Systems Ltd.

This Helpdesk & Support page contains the following information. Click the links or scroll down this page to go there:-

• Helpdesk Contact Details
• Important Announcements
• Knowledge Base
• UK Legal Cashiers Forum
• Frequently Asked Questions
• Latest Product Version Information, Support Policies & Data Protection Act 1998
• Miscellaneous Support Downloads
• NETVIEWER Customer Support Tool
• XEROX Scanners Support Information
• Customisation & Data Conversions
• Installation & Training
• Weblink Server Current Status & Service Announcements

England,
Scotland
& Wales

Republic
of Ireland

Northern Ireland
& Isle of Man

Click here for Office Addresses

Take part in the LSC's Information Technology Survey (Deadline 8th May 2008)

LSC Online - Electronic Submissions

The Legal Services Commission are aware that a number of providers have had difficulties being able to sign-in to the new LSC Online and make their submissions, and as a result of this the LSC have made the decision to close LSC Online from 10am on Monday 19th November until further notice.

Providers who use case management systems (Millennium Accounts users) and produce a Bulkload file from their own system should send the Bulkload file directly to the LSC. You do not need to re-enter your submission in the LSC spreadsheet. Only those providers who normally submit line by line should use the LSC Bulkload spreadsheet.

Further info can be found at LSC website, click this link for the LSC announcement.

Please e-mail your Bulkload file to LSCsubmissions@legalservices.gov.uk

The guidance for sending your submission in this way is available on the LSC Website at: http://www.legalservices.gov.uk/lsconline.asp

Our on-line Technical Database (Knowledge Base) is available to provide searching and querying facilities for common problems, whether they be of an accounting or a technical nature. Click here.

Click here for Online Resources like Millennium Accounts "How To Do" documents, Solicitor Case Manager User Manuals and Anti-Virus help.

The OPSIS UK Legal Cashiers Forum is a free Forum requested and initiated by members of the OPSIS User Group to help OPSIS clients communicate.

Learn more ....

Data Protection Act 1998
Click here for our Support and Data Conversion Policy regarding the Data Protection Act.

Support related file downloads for known issues, anti-virus tools and related instructions can be found here.

Alternate download location

OPSIS use Netviewer Client for remote support. Click here when asked to by our Support Team.

Introduction
Netviewer is the easy-to-use utility that our support team uses to "see" your computer desktop. Simply download this small program as instructed by our staff and we will be able to get direct access to your machine. It's quick, easy, reliable and totally private!

Example screenshot of the Netviewer Login

Netviewer can work both ways, and in some circumstances we can use it to "show" you our computer desktop. This is very handy for us to perform occasional Online Demonstrations of our products, for example our AML Custodian online demonstration, provided you have a fast enough Internet connection.

The support from Opsis is excellent especially with the new option of Netviewer. We have used this several times and find it excellent. It is quick and simple to use and removes the worry of not being fully computer literate in order to correct any difficulties we may be having.
Jane O’Brien, Dillons, Dundrum

Netviewer is a great feature in that if a problem arises and needs to be dealt with urgently, help is only a “click” away. I was able to follow what the Support Staff member was doing onscreen to solve the problem. I also learned a few tips and shortcuts which were invaluable!
Christine Boyd, McGrady Collins, Downpatrick

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  Support and Warranty

For Technical Support, visit http://www.xeroxscanners.com/uk or call +44(0)1483 238003. Users can communicate with support technicians via telephone, email or even an online chat room. A callback service is also offered, meaning there is no cost to the customer.

See our introductory page for more information on Xerox Document Scanners. A standard one-year return to base warranty is provided. In the event of a fault with the scanner, a replacement unit is sent the next working day and the faulty unit collected. Optional 2 or 3-year service and support warranties are also available.

No two sites are identical

Customisation
Customising your system to fit your requirements is an important aspect of post-installation configuration which we work with you to achieve. At OPSIS we recognise that no two Practices are the same. The software can be implemented simply as an off-the-shelf product, but has the added advantage of being totally customised. Our Technical Support team will ensure seamless installation of your system. The team visit your offices and work alongside your workforce to identify work practices that are specific to the organisation.

Data Conversions
If you are considering switching from another software product we are usually able to save you considerable time and effort by importing its data into our products.

Click here to learn more about our Data Conversions service to import data from your old software systems.

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Individual attention
Training is designed to ensure that all users have a sound knowledge of the system. Staff members are split into groups and comprehensively trained, depending on their specific system requirements and is provided in stages so that you can learn through practical experience, while still having the back-up of our support team.

Weblink Online Case Information system is an application service hosted on our Weblink Server. Click here to learn how your company web site can link to OPSIS Weblink to provide Online Case Information services to your clients.

Weblink Server Current Status and Service Announcements
Weblink is an Internet service designed to be available 24hrs a day, 7 days a week. However there will be times when the service is not available due to planned maintenance times (details can be see at the Service Announcements page) or inevitably, there may be problems with the server or internet access. We have a monitoring system in place to check that all is running smoothly, and that notifies OPSIS Support immediately if something does go wrong. Customers can see the current status at any time by viewing the Weblink Server Status Page.

Weblink Service Levels
For terms and conditions of the Weblink service please refer to the Weblink Application Services License Agreement, and for specifications of the availability that we aim to provide see the Support Level Agreement.

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