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OPSIS Client CareAt OPSIS our client care objectives permeate the whole company, with every member of staff focused on providing the best quality service in their own area of expertise. We work as a team and count our clients as valued members from whom we learn and develop. |
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Blending a wealth of legal experience with extensive IT
expertise, OPSIS has developed the Practice Management
System product suite to specifically meet the needs
of today's commercially minded law firms. PMS is a fully featured integrated law practice management system with a range of additional specialised modules that provide a comprehensive solution, taking full advantage of today's technology platforms. |
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Using PMS to manage your caseloads will enable you to spend less time processing each case, whilst ensuring that the highest standards of individuality and client service are maintained. As our flagship product, PMS is installed in over 250 firms and used daily by partners, fee earners and support staff working in practices that cover a huge variety of work types.
Read on to learn about:-
Fingertip Functionality Guide: |
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| Powerful case management database | |
| Fully integrated accounts with management reporting module | |
| Integrated MS Outlook® diary and automated email facilities | |
| Flexible time recording options and daily timesheet | |
| One-click document production | |
| Extensive and automated MS Outlook® task list facility | |
| Ability to scan, fax and SMS text message straight from the desktop | |
| Online case tracking via OPSIS WebLink | |
| Sophisticated Anti Money Laundering (AML) module including automated SOCA form production | |
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Each and every element of the system has been designed keeping the daily tasks of users in mind. We appreciate every firm is different and that there will be people ranging from the IT guru right through to the immovable techno-phobe so we have taken every care to make the working environment as simple and logical as possible. |
You will never miss another meeting or forget to send a letter and all daily tasks will be automatically posted to your diary. From within the PMS suite you can access all aspects of the case, the client details and ledger activity; you can also time record, produce documents, email, scan, fax and send SMS text messages. |
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One of the key strengths of PMS is undoubtedly the way the Workflows have been structured. Each automated case step contains a selection of tasks, forms and precedents and these can all be fully customised. You are free to manipulate the structure as you wish whilst still remaining in full control of how the process templates are constructed providing you with comprehensive risk management features. |
The key to making the best use of all this functionality is simplicity; after all it won't get used if the Fee Earners and Support Staff can't find anything the day after we have completed your training! So, we have kept it simple and consistent. The screens look familiar and we have maintained a standard Microsoft Windows® feel. |
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To get the best out of your system we show supervisors how to amend the workflows, how to integrate your existing precedents with ours and how to edit and add to the system as you wish. Essentially we arm you with all the expertise to make the system your own, to tailor it so it becomes an integral part of the way you run your practice. |
PMS Case Management provides measurable productivity and quality gains by prompting, reminding and guiding you through your case. Fully customisable and intuitive to use, it will integrate easily with your existing infrastructure and skill sets. Additionally OPSIS has vast experience helping firms to tailor and mould the product to make sure that the maximum benefit is gained from any investment. |
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Client/Matter Database Functionality |
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| Automated conflict checking | |
| Full conflict search across selected data fields | |
| Limitation dates | |
| Flexible time recording options and daily timesheet | |
| Matter duplicaiton checks | |
| Experts register | |
| Audit trail for conflict checks | |
| Budget limit settings | |
| Anti-money laundering checks | |
| Undertaking recording | |
| Matter locking | |
| Risk management banding, commentary and supervision tools | |
| Automated check lists and workflows | |
| Matter planning tools | |
| Critical notes recording | |
| Transaction/matter history locking | |
| Wills & Deeds register | |
| Single central contacts database | |
| Multiple clients on matter | |
| Unlimited contacts on a matter | |
| Relationships definition | |
| Full search/sort facilities | |
| Marketing Campaigns module | |
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Apart from letters and forms there are many ways in which communication can be enhanced. Email, Fax and SMS text message directly from your desktop, attach incoming email to a case and scan incoming post as well. The system will keep you fully versed and keep your clients happy; don't forget this also applies internally as colleagues will have full visibility of case status whenever they require it. |
E-Comms & Third-Party Functionality |
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| MS Outlook® integration | |
| Email Inbox integration | |
| Outgoing email recorded in transaction history | |
| Automated email time recording | |
| Full sent email storage | |
| Original email viewing | |
| Automated email routing directly to a matter file | |
| Email encryption | |
| NLIS integration | |
| STARS integration | |
| LSC e-lodgement | |
| Automated SMS Text Messaging | |
Online case tracking is undoubtedly the way forward and our optional WebLink product offers clients the opportunity to gain real time updates on the status of their case 24/7, 365 days a year.
Show clients you are keen to keep them informed and that you are ahead of the game and see how many referrals you get for offering a more complete service than other firms in your area.
Tasks and reminders can be posted to your diary, or team diaries, automatically as part of a workflow or individually as you require them. Dynamic two-way integration with MS Outlook means you have the option to action tasks from within case management or Outlook according to your working preference; each programme will be updated synchronously. |
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Diary and Scheduling |
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| Proactive date management (eg. prompts for missed dates) | |
| Firm-wide diaries | |
| Individual diary access | |
| Separate task and appointment management | |
| Resource diaries | |
| Proactive Scheduling | |
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Flexible time recording allows each fee earner to choose their preferred method of data capture; opening matters with timers, starting telephone timers and inputting onto a time sheet from manual records. A useful daily time sheet is automatically produced for each individual and all entries can be edited from this point. Additionally all letters and forms can be set to capture fixed costs when produced automatically and to initialise a timer when they are being edited. |
A simple to use but extensive reporting facility exists within the case management software where you can specify and build reports covering all area from Client and Case information, including but not limited to Contact details and Document and Activity logs. These are exported to MS Excel where they can be manipulated and graphics added at the touch of a button. A full set of standard reports including Management, Fee Earner Activity and Ledger Reporting are available within PMS. |
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As an option you can choose to incorporate our comprehensive AML (Anti Money Laundering) module within your system. Automatic production of the SOCA form, email alerts to Nominated officer when a fee earner raises a suspicion and a record of all trained staff are just a few of its features. You can of course write your own procedure into the system workflows but we think it's one of the extra modules you can't really afford to be without. |
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Ready made Precedent Starter Packs, which include workflows, are available across a wide range of work types (case types or activities) and provide you with a vast selection of precedents, not to mention all the completed merge fields required to produce automatically fielded letters and forms. Should you wish to use your own precedents then we will show you how to insert the links that will mean you get accurate personalised documents every single time, either standalone or as part of a predefined case step. Each pack contains a library of precedents, case details, case steps and appropriate tasks/reminders. Customers are trained how to adapt and customise the starter packs to suit your own style of working. |
STARTER PACKSOur Legal Precedent Starter Packs enable you to establish a working set of documents quickly and easily (our SPS product includes one starter pack for your main work type). They cover the following main Work Type areas:- |
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| Case Types | ||
| Conveyancing | ||
| Quotations Module | ||
| Criminal | ||
| Debt Recovery | ||
| Family & Matrimonial | ||
| Immigration | ||
| Personal Injury | ||
Each of the above Starter Pack types is further sub-divided into their related Law Types. Please contact us for a full list of Starter Packs their Case Types and Law Type sub-categories. |
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Document Production |
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| Automated document production for single/range of client(s)/contact(s) | |
| Automated multiple document production | |
| Document version control | |
| Form integration | |
| Free text searching | |
| Write back from documents to database | |
| Document assembly | |
Stand-alone or integrated seamlessly within PMS, our Millennium Accounts suite gives you complete control over your practice's finances. Offering feature rich accounting functionality based on over 25 years experience it provides many significant benefits for law firms over and above producing standard accounts and adherence to Solicitors Accounts Rules. Robust design and unparalleled functionality ensure the product's ability to improve productivity and profitability within the commercially astute law firm. |
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A well thought out Legal Aid Module is available, which is currently used by over 250 civil and criminal practices. LSC compliant and easy to use, we provide you with all the updates you require to make sure you stay inline with any governing changes.
"OPSIS scored top marks in the market research this year for its work with legal aid-funded firms and remains committed to this area despite huge pressures on that part of the industry."
Independent View, 2009 11th Edition of Software Solutions Guide
Equally invaluable is our flexible reporting module providing highly customisable graphical reports designed to analyse firm wide, branch, departmental and individual performance in the closest detail.
Select from a range of comprehensive standard reports or create your own user defined alternatives, then give them banner templates and save regularly used ones to your own practice list making your routine monthly accounts simpler and more professional looking.
Fingertip Functionality Guide: |
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| Legal Accounts | ||
| Automatic Client Account & Deposit Account Interest calculation | ||
| Credit Control module and Budgeting functions | ||
| Distinguish incurred, billed and non billed disbursements | ||
| Counsel and Purchase Ledger | ||
| Automated Cheque Printing, Requests & Posting Slips | ||
| Asset register | ||
| Purchase Ledger | ||
| Automated bank reconciliation | ||
| Management Reports | ||
| Legal Aid - Civil contract management reports | ||
| Legal Aid - Criminal contract management reports | ||
| Predefined standard management reports | ||
| Key performance indicator reports | ||
| Work in progress by firm/branch and matter type | ||
| Written off work in progress and Aged work in progress | ||
| Profitability and Aged Debtors reports | ||
| Fee Earners Productivity Tools | ||
| Work in progress by matter/client report | ||
| Time records and time gaps reports | ||
| Written off time by matter/client reports | ||
| Unbilled time and disbursement report | ||
| Fee earner target reports | ||
| Fee earner critical tasks and dates | ||
| Automated attendance notes | ||
| Quick client setup tools | ||
| Time Recording | ||
| Time sheet and clock/timer facilities | ||
| Time recording reports | ||
| Multiple time rates and Matter budget management | ||
| Time no movement report | ||
| Automated time recording for tasks | ||
| Time management and Billing guides | ||
The best way to fully appreciate the benefits PMS can offer, is for us to show it to you.
Call us today to arrange a 45 minute, no-obligation, demonstration at your offices or click here to request a brochure.
The following Adobe PDF document provides a technical specification and system requirements for the MS Access and MS SQL Server versions of our PMS (and SPS) products.
If you have any questions or concerns about the suitability of your hardware or networks for use with our products please call our Support team for further information.
Click
here to download the PMS Technical Specification
307Kb
We have provided this document in PDF format (indicated by the |
Solicitors Legal Accounting, Time Recording & Case Management Software at http://www.OpsisLtd.com
OPSIS Software & Services is a trading name of OPSIS Practice Management Solutions Ltd, which is part of the IRIS Group.
IRIS and IRIS Software & Services are trade marks.
© OPSIS Practice Management Solutions Ltd 2010. All rights reserved.