The NEW and innovative service from OPSIS that enables you to support your clients 24 hours a day, 7 days a week, 365 days a year without lifting a finger....

Learn how your company web site can link to OPSIS Weblink to provide Online Case Information services to your clients, or associates such as estate agents.

Benefits

Information Quickly Available: Clients can easily view their own:

• Client Details
• Case Details
• Case Contacts (so client knows which fee earner to enquire about their case)
• Case Documents (view/select a list of docs then send a request)
• Case Steps (see the stage their case is currently at)
• Case History
  
  

Pay only for the level of service you require: Weblink uses an Incremental License, where Monthly payments are based upon the number of Cases you need to upload.

KEY FEATURES

Please scroll down to read details of the Weblink Technical Specification, as this provides further information about how the system works, and may answer any questions you have.

Alternatively download the following Adobe PDF document which provides system requirements for the OPSIS Weblink product.

If you have any questions or concerns about the suitability of your hardware or networks for use with our products please call our Support team for further information.

Click here to download the Weblink Technical Specification 107Kb

Weblink Module

Explanation:

Your Office

Requirements at your office:

Internet Connection: Requires ADSL (Asynchronous Digital Subscriber Line) connection to the Internet. Please contact your Broadband communications provider to arrange installation, e.g. British Telecom.
Note: Although 56k Modem or ISDN connections may work for very limited Case transfers they are highly likely to impact performance and will result in slow or even unreliable data transfers. We do NOT recommend Modem or ISDN for Weblink.

Connecting to the Internet opens your computer network to possible unauthorised access - it is essential for the safety of your information that your server employs a Firewall and Anti-Virus software.

Weblink Upload PC:

Your Website

Website Requirements:

Link to Weblink: Weblink is designed to operate over the Internet, therefore your clients start by accessing your web site where they can find your link to the Weblink login page. Normally this is achieved by your website designer inserting a simple SSL URL link into your company web site,
(e.g. https://secure.opsishost.co.uk/<your-weblink-area>).
We recommend that you create a totally new web page in your site dedicated to advertising your Online Case Information service to new clients, which also contains the link to the Weblink login page for registered clients to use.
Note: If you do not yet have a web presence, please contact us. OPSIS does not provide internet design or hosting services but we can put you in touch with a recommended OPSIS partner who will be pleased to provide competitve web design and hosting services. In the short-term we can set up a basic Weblink startup page which you can notify your clients of via email/fax/letter, etc.

Weblink Customer Website Configuration: This is a document available for download, which is intended for use by webmasters and provides full details of how to implement Weblink and suggestions for building a new web page.

Download Weblink Customer Website Configuration document 1.2Mb

Your Customer's PC

Customer's PC:

Client PC: Your users (clients, estate agents, internal staff and any person you have granted permission to login and use Weblink) will use their PC to browse the Internet, visit your web site and use Weblink to view case information relevant to them.

Most modern PC's have all the necessary software pre-installed to allow Weblink to be used.

•  Internet Explorer 5.00 and above,  
•  Netscape 4.x and above,
•  AOL 5 and above
• on Windows 98 Second Edition, Windows ME, Windows 2000 and Windows XP.
  (Anything earlier than this may require upgrading by following a 3 minute upgrade procedure which users can view on the web site).

OPSIS Practice Management Solutions Ltd. have been verified and approved by the Comodo Group Certificate Authority to use a 128-bit Digital PremiumSSL certificate authenticating our server to protect transactions, passwords, personal details, etc, and identifying OPSIS to people who access our Weblink interface.

The "root" certificate for Comodo is trusted by 99% of all current internet browsers, and comes pre-installed with all Windows 98SE, Windows ME, Windows 2000 and Windows XP operating systems. Any older browsers that do not yet have this "root" certificate will simply warn and ask the user to verify whether they wish to proceed using Weblink - they simply say Yes.

Weblink Server

System Security:

We take security of the Weblink system very seriously. The list below provides summary information. We appreciate that some OPSIS customers or users of the Weblink system may require further assurance of the measures taken to ensure the integrity of their data. Please contact us and we will be happy to provide a full list of security considerations taken into account when OPSIS designed the system.

The Weblink service is protected by several levels of security, both at your office and on the remote Weblink Server, to ensure unauthorised access is prevented.

The data that can be accessed from the internet is held on a dedicated remote hosting computer (the Weblink Server) located in a secure facility owned by a specialised hosting company (Netcetera / Redbus Interhouse, London Docklands) carefully selected by OPSIS for the purpose.

The location provides the following features;

1. Dedicated network port on Netcetera's 100Mb/s backbone into the London Internet Exchange (LINX, the centre of the UK Internet. 2 x Diverse Power Supplies, 2 x 1750 kva Generator backup, 2.5MVA UPS system in redundant parallel formation. This makes it almost impossible for there to be a service outage due to loss of power.
2. Close control downflow air-conditioning units guarantee stable temperature and humidity.
3. Fire protection: Very early smoke detection apparatus installed (VESDA), FM200 fire suppression system, meaning a fire would be extinguished by chemicals in seconds leaving equipment undamaged.
4. CCTV system covering all entrances/exits and main areas, 24 hour video recording, full perimeter alarm, PAC security card access system, visual verification of all persons entering the data floor.

Weblink Location:

Occasionally we have been asked whether it is possible for Weblink to be installed in-house at the solicitors premises. This is not possible because the server has to be configured with a higher level of security features than is usually featured on a typical law firms in-house servers. Build-purpose should not be mixed with other business needs (email, document management, databases, etc) that might negatively impact the Weblink solution due to potential security flaws, or mis-management resulting from inexperience.

* - These are recommended minimum specifications. Our software may run on a lower specification but performance might be affected. We do not provide support for systems with a lower specification than that shown above. We recommend upgrading operating systems to utilise the most recently available service packs.